At Upwits, we prioritize customer satisfaction and aim to provide excellent services tailored to your needs. Our refund and return policy outlines clear guidelines for handling refunds, ensuring transparency and fairness.
Eligibility for Refunds
Refunds are considered under the following circumstances:
- Errors or discrepancies in services provided.
- Failure to deliver services as per the agreed terms.
- Valid requests received within the first 7 days of service delivery.
Process for Refund Requests
To initiate a refund, follow these steps:
- Contact our support team at [email protected]within 7 days of the service issue.
- Provide details of your claim, including proof of the issue (if applicable).
- Our team will verify the claim and confirm eligibility for a refund.
Timeline for Refund Processing
Once a refund is approved, the process will be completed within 7 to 10 working days. Customers will receive an email notification once the refund is initiated.
Non-Refundable Scenarios
Refunds are not applicable in the following cases:
- Services fully delivered as per the agreement.
- Issues arising due to customer delays or failure to provide necessary inputs.
- Refund requests made beyond the 7-day eligibility period.
Contact Information
For questions or concerns, please contact us at [email protected]. We’re here to assist
